Streamlining resident defect management at Asbud Group

ASBUD Group is a Polish construction group with over 30 years of market experience, specialising in residential, commercial, and infrastructure developments. The company offers comprehensive construction services, from design and execution through to property management.
ASBUD Group is recognised as one of Poland’s leading developers, delivering projects both domestically and internationally. The group stands out for its high standard of workmanship and innovative solutions in the construction industry.

COMPANY TYPE

Deweloper

LOCATION

Warsaw

NUMBER OF DEVELOPMENTS

2

Pursuit of excellence

Asbud Group one of Warsaw’s leading premium property developers, implemented Hustro’s defect management system across its flagship apartment developments – Towarowa Towers and Towarowa Square – in pursuit of an even higher standard of customer service. Both developments form part of Asbud’s sustainable, city-shaping complex located in the heart of Warsaw, just off Rondo Daszyńskiego, with a combined area of approximately 130,000 sqm.

At Asbud Group, we focus on innovations that support the highest standard of both sales care for our clients and service for the residents of our developments. We were looking for a solution that would further streamline communication and process optimisation.
– Ewelina Szewczyk

Head of Administration – Asbud Group

Solution implementation

The solution was implemented in three stages:

1. External forms for residents

  • Intuitive defect marking on unit cards and floor plans
  • Ability to attach photo documentation
  • Automatic assignment of requests to coordinators

2. Email communication integration with residents and contractors

  • Two-way system with automatic reply logging
  • Intuitive and clear email notification system
  • Centralisation of communication both inside and outside the system

3. Integration with Asbud’s processes

  • Synchronisation with the subcontractor database
  • Customised reporting and analytics
  • Comprehensive team training
What we value most is the seamless flow of information between all parties involved in the process — from residents, through our team, to contractors. This has significantly improved the way we work and enhanced coordination across the entire process.
– Martyna Jędrzejewska

Warranty Service Coordinator – Asbud Group

 

Key benefits

Precise client reports: residents can accurately describe defects, mark them on the flat’s floor plan, and attach photos – eliminating misunderstandings and speeding up response times.

Centralised data: all defect information, communication, and documentation is held in one place, providing full process transparency for everyone with access.

Automatic analytics: the system generates real-time reports, reducing time spent on reporting and enabling decisions to be made based on current data.

Integration with external systems: synchronisation with existing databases and seamless communication with subcontractors via standard email channels.

The implementation of Hustro across Asbud’s developments shows how technology can support the values of a premium developer. Seamless communication, precise defect reporting, and centralised data lay the foundations for the highest standard of customer service..
– Ernest Szydelski

CEO – Hustro

Digitising defect management is the next step in our digital transformation and our commitment to new technologies. Thanks to the data provided by the Hustro system, we can better understand our customers’ needs and continuously improve our services.
– Ewelina Szewczyk

Head of Administration – Asbud Group

Summary

The implementation of the Hustro system across ASBUD Group’s developments demonstrates how modern technology can support the highest standards of customer service in the premium segment. By centralising processes, enabling precise defect reporting, and ensuring seamless communication between all parties, the developer achieved a significant improvement in warranty service management efficiency. The system enabled reporting automation and integration with existing business processes, resulting in time savings and better work coordination. The project serves as an example of successful digital transformation in the property development industry, highlighting the benefits of investing in innovative technology solutions. ASBUD Group has proven that combining construction industry experience with modern digital tools can significantly raise the standard of resident service.

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