Streamlining resident defect management at Asbud Group
ASBUD Group is a Polish construction group with over 30 years of market experience, specialising in residential, commercial and infrastructure developments. As one of Warsaw’s leading premium property developers, Asbud implemented Hustro’s defect management system across its flagship apartment developments – Towarowa Towers and Towarowa Square – located in the heart of Warsaw, just off Rondo Daszyńskiego, with a combined area of approximately 130,000 sqm.
Hustro Modules Used
Challenge
Asbud was looking for a solution that would further streamline communication with residents and contractors and optimise the warranty service process across two large developments – without losing the premium standard of customer care.
Results
Client Testimonial
At Asbud Group, we focus on innovations that support the highest standard of both sales care for our clients and service for the residents of our developments. We were looking for a solution that would further streamline communication and process optimisation.
The solution was implemented in three stages: external forms for residents – with intuitive defect marking on unit cards and floor plans, photo documentation and automatic assignment of requests to coordinators; email communication integration with residents and contractors – a two-way system with automatic reply logging; and integration with our processes – synchronisation with the subcontractor database, customised reporting and comprehensive team training.
Digitising defect management is the next step in our digital transformation and our commitment to new technologies. Thanks to the data provided by the Hustro system, we can better understand our customers’ needs and continuously improve our services.
What we value most is the seamless flow of information between all parties involved in the process — from residents, through our team, to contractors. This has significantly improved the way we work and enhanced coordination across the entire process.
The implementation of Hustro across Asbud’s developments shows how technology can support the values of a premium developer. Seamless communication, precise defect reporting, and centralised data lay the foundations for the highest standard of customer service.
